Thursday, December 8, 2011

How to Survive When You Lose Your Job (Part 3 of 3)

By Eric L. Frederick, RLLD


ROANOKE, Va. — When you lose a job, there is a series of things that should be done immediately. And unless you prepare, unless you are proactive, you are not going to know what to do in that situation. Each experience is unique, but these steps should prove helpful.

Step 3: Ask Others for Help

Give yourself enough time to find the right job. America is full of unhappy, “under-employed” people working jobs where they are not getting the kind of responsibility and feedback they want.
Ask your boss and co-workers for help. Where should you go to start looking for a job? Maybe somebody knows of a company that has positions available. In my case, I walked out of the hospital, cleared out my desk and went to that scout meeting (see part 2).

My assistant scoutmaster—an electric company salesman—had been fired two days earlier. The two of us tried to figure out how we were going to approach the problem. In the laundry industry, my job opportunities ranged from coast to coast. He was in sales, and he eventually got a job with a sporting goods company. He found that job by applying with every company he could find.

I had to ask myself some hard questions: What is my greatest asset? What am I going to do? With me being out of work at least three or four months, where will I get the information I need quickly?
I referred to my National Association of Institutional Linen Management (NAILM) directory, as well as brochures that I had collected while at association conventions. I picked out 50 people I knew across the country—Bill Webb in Cincinnati, Theresa Spears in Houma, La., Bill Riggs in Chicago, and Willie Fudge in Northern California among them—and wrote letters explaining that I had just been fired and asking if they knew of any openings. I included what I was looking for in a job, as well as my salary requirements.

My news must have created a shock wave, because it wasn’t long before I was hearing from people from all over. Their responses varied from “What in the world happened to you?” to “Hey, I want to help you.” I had people calling me on a regular basis to find out how I was doing.

One of my resource books, What Color Is Your Parachute? by Richard Nelson Bolles, contends that management skills break down into three areas: data, people and things. These skills are basic to all industries, the book points out. If you are a good manager of people in the laundry, then you will be a good manager of people in a food processing plant. Management requires certain innate skills. The technical expertise may vary, but you can always learn the technical expertise.

Step 4: Stay Positive and Keep the Faith

As you search for a new job with your hat in your hands, guard against the psychological effects of being out of work. Your self-esteem suffers. And if you do not believe in yourself, why should a potential employer? When you start job hunting, your self-image should be polished. My sister-in-law was rejected by four different companies, but she never felt bad about it because she believed it was the companies’ loss, not hers.

You can send out hundreds of letters—I did—and receive responses from many companies that are not interested. You may never hear from others. At that point, it may be hard to keep your self-confidence high, yet this self-confidence is exactly what most prospective employers are looking for.

When I interviewed for a position at Methodist Hospital, the administrator I spoke with (who later became my boss) told me, “Eric, if positive self-image has anything to do with your ability, you are going to do a super job.” Your attitude about yourself is obvious during an interview. If you have friends who are also job-hunting, talk to them, exchange notes, and become part of a mutual support group.

What is the best way to find out about job openings? I contend that it is not through newspapers, and it is not waiting for the help of trade unions. Contact the people you know in your field and tell them you are looking.

I learned about the Methodist Hospital job from Theresa Spears, whom I had written. She didn’t know of any openings but cared enough to call Bobbie Butler on my behalf. He called me long distance to tell me about the job opening at Methodist.

I was fortunate, because within the first 30 days I had heard about 30 openings that met my salary requirements. I think there are jobs to be had out there right now, but the trouble is finding them. And you won’t unless you make a concentrated effort. Put in the same effort at landing a new job as you would in holding one.

What Color Is Your Parachute? calls résumés “the great paper chase.” Everybody has one. As you grow older, update it regularly and make certain that it accurately portrays your skills. But keep in mind that résumés are used to weed out people, not to select them. My boss at Methodist Hospital needed to find a replacement for his assistant and told two organizations that he was looking. After just three weeks, they had received 256 résumés for that one job.

Don’t say much to the personnel department when it is in the process of weeding out people. Say only that you want to know a little more about the equipment involved and ask if you can talk to the person who is doing the hiring. The only reason that I got the Methodist Hospital job is because I sought out the top man and talked to him. He asked if there was anyone he could call to ask about my ability. I gave him two or three references, and I later flew in and talked to him. I filled out an application and gave him a résumé after I was hired.

Do not put too much faith into what many people say is the best way to get a job—sending your résumé along with a nice cover letter. If you are going to do that, at least do it a little differently. For instance, don’t put it on white paper. Out of the 256 résumés my boss received, I guarantee that there were at least 254 on white paper. Don’t just let yours sit in the stack. Put it on gray paper, light blue, anything but white. It will stand out and might prompt the personnel director to take a second look.
Much of what I’ve written is to get you to think and be proactive. You should never wait until the last minute to plan your course of action. Although it’s not the most comfortable thing to think about, it will help you deal with the situation if you are prepared.

Network with your friends, maintain a positive self-image, and use a résumé if necessary (don’t keep a stack of them). If you are going to visit an institution to talk to the administrator, chances are he/she has already told you what he/she is looking for as far as experience and skill are concerned. Write your résumé if asked for one, emphasizing the qualities being sought.

If you ever find yourself in a situation where you are desperate to find employment, the two things that you are going to need the most are other people, and some sort of faith in God. With these, you will survive. If you set your goals properly, you are going to make it.

Part 1

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How to Survive When You Lose Your Job (Part 2 of 3)

By Eric L. Frederick, RLLD

ROANOKE, Va. — We hear about global financial problems every day. We have seen the economic downturn and how the new healthcare law puts economic pressure on our facility’s bottom line. Several friends of mine have lost their jobs or been demoted in the latest round of cost cutting. While administrators make the tough decisions they believe will keep their facilities afloat, it is painful to watch the suffering of dedicated department managers.

In 1980, The Wall Street Journal reported that the Harvard Business School was devoting a segment of its MBA program to the topic of changing jobs. The article stated that one professor would begin the course by telling his class, “I will guarantee you that each and every one of the graduates of this program will be fired sometime during your career.” That is quite a statement considering that they are considered the best in the country. Therefore, it is logical that laundry/linen managers should assume that we are going to get fired at some point.

When you lose a job, there is a series of things that should be done immediately. And unless you prepare, unless you are proactive, you are not going to know what to do in that situation. Each experience is unique, but these steps should prove helpful.

Step 1: Establish That You Are Fired

Let’s start with my first point—establishing that you are fired. That doesn’t sound difficult, yet what happens is the boss will say, “You have been a good employee, but I have to let you go. But I don’t want it to look bad on your records, so you can either resign or I’m going to fire you.” What would you do in that situation?

While the end result is the same, there is a big difference between resigning by choice and resigning under duress. In Utah, where I lost my job, if you resign, you are not eligible for unemployment compensation. You are eligible for compensation if you are fired. I suggest familiarizing yourself with the laws of your state.

So, if you are fired, accept it. It’s not going to look any better on your résumé that you resigned a good job than if you were fired.

The first thing that you want to be able to do is to say to the boss, “I have two weeks vacation that I’ve earned and I expect it on my severance check.” In most companies, this is a vested right. The big question is whether to ask for severance pay. Most companies will give either a set amount or one week’s pay per year based on seniority. But unless you ask for it, your company may not offer it.
Realize that the person sitting behind the desk who has to tell you that you are fired is probably feeling bad, too, because he or she doesn’t know how to handle the situation any better than you. As far as I know, no one has made an in-depth effort to teach people how to fire top management people. We are told to make it short, don’t try to make it sweet, don’t try to cover it up, don’t try to be nice about it, just bring the employee in and tell him that he or she is fired.

When dealing with top management people, it’s a whole different story. Managers receive severance pay and vacation pay. They could be in a position to hurt the company down the road, therefore the company doesn’t want to alienate them. So ask for severance pay, and about any vested rights you might have in a profit-sharing program or pension plan. Many of our allied trades companies have excellent profit-sharing programs. You need to know about your rights prior to such a meeting.

Step 2: Determine If Your Boss is Suitable Reference

The next step is to find out what kind of a reference you are going to get from your boss. Get the story straight immediately. If your boss says, “Look, you have caused me more headaches than you were worth,” don’t use him or her as a reference. If there is any doubt in your mind, ask for a letter of reference.

Take responsibility for your own life. When it happened to me, I was crushed. That evening, after surprising my wife by coming home at noon, I attended a Boy Scout Troop meeting. We were showing a film called Wilderness Survival. That may not seem to have anything to do with surviving a job change, but it was exactly what I needed.

The first segment was on the psychology of being lost in the woods. The film emphasized that if you are lost in the woods and you decide that you are going to be found the next day, you’ll do absolutely nothing to support your life. You are not going to build shelter, find food or water, or start a fire! When the next day comes and you have not been found, you are a day hungrier, colder and thirstier. People have died in the woods waiting to be found “tomorrow.”

The main point was if you are lost in the woods, plan on being lost for seven days. I applied that to my unemployment situation; I decided that I was on a national job search and planned on it taking three to four months to find a job; today, I recommend planning on six to nine months between jobs.

This is important because it is going to make you sit down and take inventory of your finances, your energies, your skills, and the people you know. Tell yourself you are going to have to survive for six months on what you have received in severance pay and what you have in the bank. This will immediately relieve a great deal of pressure. If you say, “I’m going to find a job next week,” you are not going to plan, you are not going to prepare, and you are not going to budget your resources.

With this in mind, you may well want to take advantage of COBRA to maintain your health insurance.

You don’t want to be without insurance for six to nine months. The most disastrous thing that can happen to you during unemployment is to have to go to the hospital for a major operation without having coverage.
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How to Survive When You Lose Your Job (Part 1 of 3)

By Eric L. Frederick, RLLD

ROANOKE, Va. — We hear about global financial problems every day. We have seen the economic downturn and how the new healthcare law puts economic pressure on our facility’s bottom line. Several friends of mine have lost their jobs or been demoted in the latest round of cost cutting. While administrators make the tough decisions they believe will keep their facilities afloat, it is painful to watch the suffering of dedicated department managers.

In 1980, The Wall Street Journal reported that the Harvard Business School was devoting a segment of its MBA program to the topic of changing jobs. The article stated that one professor would begin the course by telling his class, “I will guarantee you that each and every one of the graduates of this program will be fired sometime during your career.” That is quite a statement considering that they are considered the best in the country. Therefore, it is logical that laundry/linen managers should assume that we are going to get fired at some point.

I found this hard to accept, because I held the popular belief that people were only fired for being incompetent. But I have learned that it is not the only reason. Your boss, for example, might have a son, daughter or friend who needs a job, and might feel that the laundry is a good place for them to start.

Someone may come in and do a super sales job on contract laundry management. For years, institutional laundry managers worried almost exclusively about the threat posed by commercial laundries. The growth of contract management is proof that this section of our industry is here to stay.
Hospital management consultants are recommending combining departments and reducing job titles along with associated benefits. One hospital just called in all its department managers and told them they were fired. The ex-managers were told they could reapply for their jobs, which had been retitled and downgraded.

Your facility could be bought out by one of the larger chains that doesn’t believe in operating on-premise laundries.

A number of years ago, 60 Minutes aired a special about a job marketing service. Clients included 200 people earning from $75,000 to $400,000 annually. Agency policy was that clients paid 10% in advance of what they hoped to make, and the agency agreed to market them for six months but with no guarantee they would get a job. Do you know how many the agency placed? Three!

Why is it that even industry giants don’t feel comfortable when it comes to selling themselves? Why are we so scared of that part of our lives? Statistics tell us that the average job tenure for all U.S. workers is 3.6 years. This means that the average worker conducts a job hunt once every four years.
In facing a job change, it doesn’t matter what business you are in. You can work for a chemical company, uniform supplier, hospital or commercial laundry, and sooner or later we will all face the same problem. The odds against a person going through their lifetime working for just one company are overwhelming.

What are you supposed to do in the most difficult type of job change? You know, the one where you walk in one day and your boss says, “Don’t take your coat off. I’ve got some bad news for you.”
In 1980, I went to the National Association of Institutional Linen Management’s (NAILM) annual meeting in Kansas City. Three gentlemen responsible for reviewing nominations for NAILM’s top annual award selected me as the Laundry Manager of the Year. Back home, due to a 2-year-long corporate conflict, I lost my job. Ten days after being named laundry manager of the year, I was looking for a new job. I couldn’t believe it, nor could anybody else.

If Job is Lost, One Must Take Action Immediately

When you lose a job, there is a series of things that should be done immediately. And unless you prepare, unless you are proactive, you are not going to know what to do in that situation. Each experience is unique, but these steps should prove helpful.
  • Establish that you are fired; this is of vital importance. Some companies do not give vacation pay to employees who leave voluntarily. Most would never give severance pay to anyone who resigns. It is more difficult to establish your eligibility for unemployment insurance if you leave a job by choice.
  • Insist on receiving your vacation pay. You’re entitled to any vacation time you have earned in the form of monetary compensation. Many reputable firms have that condition written into their employee handbooks, so there’s seldom an occasion when an argument is necessary.
  • Ask for severance pay. This kind of compensation is more of a custom than an inalienable right. Some companies have never paid it. But a valued employee may be able to shame a company into some kind of concession, even if it’s only a week’s severance pay for every year of service. One way to handle this is to use an assumptive approach. “Tom,” you may say, “how much severance pay do I have coming?” If he hesitates, you can add, “I figure I have at least 16 weeks for the eight years I’ve worked for you.” You’ve asked for two weeks per year, but you’d probably settle for one.
  • Protect your vested rights in a profit-sharing and/or pension plan. This is where you may receive an unexpected dividend as a result of being fired. It all depends on the individual plan your company has and the vesting formula of that plan.
  • Get a commitment on a reference. You’ve worked hard and loyally for “Tom” these eight years and helped him save face on numerous occasions. There shouldn’t be the slightest doubt that he’ll give you a good recommendation should anyone phone to ask about you, right? Maybe. Once you’re out the door, “Tom” may not feel a shred of loyalty toward you.
  • Ask your boss and co-workers for help. They may offer to furnish you with job leads. If not, then ask for them. Get all the contacts you can. Many people will try to help because, deep down, they know that there for the grace of God go they.
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